Order Changes and Cancellations

Last updated: October 22, 2026

Contact support@joywhiskergoods.shop as soon as possible if you need to cancel an order or correct an address or item selection. Include your order number and the change requested.

Before dispatch

We can cancel or change an order only if it has not been dispatched and we can stop fulfillment. There is no cancellation fee. We confirm the result by email. For an accepted cancellation, we issue a full refund to the original payment method within 7 calendar days of confirming cancellation. Your bank or provider may need additional time to post the refund.

After dispatch

We cannot guarantee that an order can be intercepted after it ships. If it is already on its way, use our Return and Refund Policy after delivery. Eligible return requests can be made within 30 calendar days after delivery, and we pay return shipping.

Delayed or unavailable items

If we cannot ship within the stated processing time, we will contact you with an updated shipment estimate and offer a choice to consent to the delay or cancel the unshipped items for a full refund. We do not require you to accept an indefinite delay. See our Shipping Policy.

Contact us

JoyWhisker Goods, operated by JOYWHISKER GOODS LLC
Email: support@joywhiskergoods.shop
Business address:
JOYWHISKER GOODS LLC
500 W Jefferson St Louisville, KY 40202 United States

Customer service hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time (ET), excluding U.S. federal holidays. Eastern Time observes EST or EDT as applicable.