Shipping policy
Last updated: October 22, 2026
JoyWhisker Goods offers free standard shipping on every order delivered to an eligible address in the contiguous United States and Washington, DC. No minimum purchase is required. This store is operated by JOYWHISKER GOODS LLC.
Where we deliver
We ship only to street addresses in the 48 contiguous U.S. states and Washington, DC.
We do not currently ship to:
- Alaska or Hawaii;
- Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, or any other U.S. territory or possession;
- APO, FPO, or DPO military and diplomatic addresses;
- P.O. boxes;
- Freight-forwarding or package-reshipping addresses; or
- Any address outside the eligible U.S. delivery area, including international addresses.
If an unsupported address is mistakenly accepted at checkout, we will contact you to request an eligible address. If we cannot fulfill the order to an eligible address, we will cancel it and issue a full refund within 7 calendar days of cancellation. We do not add an undisclosed shipping surcharge to complete an order.
Shipping cost and delivery estimates
| Service | Cost | Order processing | Carrier transit | Estimated total |
|---|---|---|---|---|
| Standard shipping | $0.00 USD; no minimum order | 1–3 business days | 5–8 business days after carrier acceptance | 6–11 business days, subject to the cutoff below |
A business day is Monday through Friday, excluding U.S. federal holidays. Processing and transit are separate periods. The 5–8 business-day transit estimate does not include processing. Orders placed after the cutoff, on weekends, or on holidays begin processing on the next business day.
Order cutoff and time zone
Our daily order cutoff is 5:00 p.m. Eastern Time (ET). Orders successfully placed and paid before 5:00 p.m. on a business day enter that day's processing queue. Orders placed at or after 5:00 p.m. enter the next business day's queue. Entering the queue does not mean an order ships the same day.
We use the time zone for Louisville, Kentucky: Eastern Standard Time (EST, UTC−5) or Eastern Daylight Time (EDT, UTC−4), depending on the season.
Shipping origin
Orders are dispatched from our shipping address:
JOYWHISKER GOODS LLC
500 W Jefferson St Louisville, KY 40202 United States
This is a shipping and business address, not a walk-in retail store. We do not offer customer pickup.
Order confirmation and tracking
We send an order confirmation to the email address provided at checkout. After dispatch, we send tracking information when it becomes available. A tracking number or shipping label alone does not mean the carrier has received the package; transit begins when the carrier accepts it. Tracking updates may not appear immediately.
Delays and unfulfilled orders
Delivery dates are estimates. Weather, carrier disruptions, holidays, and other events may affect transit. If we learn that we cannot ship within our stated processing period, we will notify you, provide an updated shipment estimate, and offer you the choice of agreeing to the delay or canceling the unshipped items for a full refund. We will not treat silence as consent to a delay. If you decline the delay or do not consent by the response deadline in our notice, we will cancel the affected unshipped items and issue the refund. Refunds for canceled unshipped items are issued within 7 calendar days of cancellation, or sooner if required by law.
Address corrections, missing packages, and delivery problems
Check your shipping address before placing an order. Contact us promptly if it needs correction. We can make changes only if the order has not been dispatched. If a package is returned to us because it is undeliverable, we will work with you to arrange a replacement shipment to an eligible address at no additional standard shipping charge or issue a refund.
If tracking stops updating, an order is overdue, or tracking shows delivery but you cannot locate the package, contact us. We will investigate with the carrier and keep you informed. You are not required to resolve a carrier claim on your own. If delivery cannot be confirmed or the package is determined to be lost, we will offer a replacement at no charge or a refund. If a refund is selected, we will issue it within 7 calendar days of confirming the resolution.
Returns
We accept eligible return requests within 30 calendar days after delivery and pay approved return and exchange shipping costs. See our Return and Refund Policy for the complete process.
Contact us
JoyWhisker Goods, operated by JOYWHISKER GOODS LLC
Email: support@joywhiskergoods.shop
Business address:
JOYWHISKER GOODS LLC
500 W Jefferson St Louisville, KY 40202 United States
Customer service hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time (ET), excluding U.S. federal holidays. Eastern Time observes EST or EDT as applicable.